Return Policy - HappyEars Singapore
Our return policy differs by product. Please view the policy for the product you are interested in purchasing or have already purchased.
Happy Ears Discovery Pack:
In an effort to rid the world of wasteful single use earplugs we’ve created our Discovery Pack to include a money back guarantee. This offering is simple – If the product does not fit or work for you, simply mail us at firstname.lastname@example.org (co not com) and we’ll refund your purchase. We do NOT offer partial refunds. If you email us please reference the country you ordered from as it will cut communication time in half. Our customer service will respond within 24 hours. At this time there is no processing or admin fee for a return. The lone caveat is this guarantee is only offered on two opened Discovery Packs per order. For example, if you purchase four Discovery Packs and open all four packages, only two of the four will be eligible for the money back guarantee. Of course you can return ANY unopened Discovery Pack for a full refund at any time. At present, there is no time limit to this policy.
Happy Ears Original Single Sizes (red, white & black packages):
Single sizes of Happy Ears Original are NOT eligible for the same money back guarantee as the Discovery Pack. We do NOT accept opened packages of Happy Ears on return. Once an earplug is inserted into an ear, health and safety regulations dictate the product cannot be resold and is therefor useless. You can, however, return any unopened single size package of Happy Ears Original for a full refund.
Happy Ears Recycled:
Happy Ears Recycled Packages are NOT refundable. We created Happy Ears Recycled for returning Happy Ears customers who know their size. Reason for this policy is we don’t want this unique eco-friendly product to be wasted – Once an earplug package is opened it cannot be sold again and materials to make Happy Ears Recycled are limited. Of course you can return unopened packages of Happy Ears, but for each package returned there is a 6SGD return fee and the buyer is liable for return shipping costs.
Items purchased from our online store cannot be returned or exchanged in a retail store.
Happy Ears does NOT provide return postage with its orders. When returning any unopened package of Happy Ears please include your name and email inside of the package clearly legible and mail to:
- C/O Happy Ears
- 20 Gul Way
As soon as we receive your return, we will process your refund request. Any refunds made by us will be processed back to the original payment method when you placed your order. We strive to offer the highest level of customer service possible, but there can be missed communication between Happy Ears and its local shipping partners when it comes to returns. If a couple weeks have passed and you see no refund please send us a quick mail and we will get you refunded within 24 hours. We apologize for this up-front as it does occasionally happen. If it happens to you, don’t stress – We ALWAYS take care of our customers.
Thinking of making a purchase, but still have questions? Please send us a quick mail to email@example.com (co not com) and we’ll respond as quickly as we can. We’d love the opportunity to get you properly fitted with Happy Ears!