Return Policy - HappyEars US
To simplify our return policy we have divided it by product. Please view the policy for the product you are interested in purchasing or have already purchased.
Happy Ears Discovery Pack:
We’re on a mission to rid the world of wasteful single use earplugs. For this reason we’ve created our Discovery Pack with a discounted price, free shipping and a money back guarantee. This offering is simple – It’s a no hassle money back guarantee. We want the opportunity to get you fitted! If the product does not fit or work for you, simply mail us at email@example.com (co not com). Our customer service will respond within 24 hours to manage your return. At this time there is no processing or admin fee for a return. The lone caveat is this guarantee is only offered on two opened Discovery Packs per order. For example, if you purchase four Discovery Packs and open all four packages, only two of the four will be eligible for the money back guarantee. We can’t allow someone to purchase 100 packages, throw a house party then come to us with a bogus refund for all 100 packages. We hope you understand :-). Of course you can return ANY unopened Discovery Pack for a full refund at any time. At present, there is no time limit to this policy. As long as our wonderful customers do not abuse this generous policy we’ll leave it as is.
Happy Ears Original Single Sizes (red, white & black packages):
Single sizes of Happy Ears Original are NOT eligible for the same money back guarantee as the Discovery Pack. We do NOT accept opened packages of Happy Ears on return. Once an earplug is inserted into an ear, health and safety regulations dictate the product cannot be resold and is therefor useless. You can, however, return any unopened single size package of Happy Ears Original for a full refund.
Happy Ears Recycled:
Happy Ears Recycled Packages are NOT refundable. We created Happy Ears Recycled for returning Happy Ears customers who know their size. Reason for this policy is we don’t want this unique eco-friendly product to be wasted – Once an earplug package is opened it cannot be sold again and materials to make Happy Ears Recycled are limited. Of course you can return unopened packages of Happy Ears, but for each package returned there is a 8USD return fee and the buyer is liable for return shipping costs.
Happy Ears Color Packs:
Happy Ears Color packages are refundable, however, there is an 6USD processing fee for each package returned. This fee is necessary to cover the “free” shipping offered at purchase and the cost of processing returns via our shipping UK based shipping partner. If you’re a first time customer and not aware of your size please start with our Discovery Pack, which offers a full money back guarantee. Happy Ears Color packs are best suited to existing Happy Ears customers.
Items purchased from our online store cannot be returned or exchanged in a retail store.
Happy Ears does NOT provide return postage with its orders. When returning any unopened package of Happy Ears please include your name and email inside of the package clearly legible and mail to:
- Ship Central c/o Happy Ears
- 8152 S, Welby Park Dr Ste A
- West Jordan, UT 84088
As soon as we receive your return, we will process your refund request. Any refunds made by us will be processed back to the original payment method when you placed your order. We strive to offer the highest level of customer service possible, but there can be missed communication between Happy Ears and its local shipping partners when it comes to returns. If a couple weeks have passed and you see no refund please send us a quick mail and we will get you refunded within 24 hours. We apologize for this up-front as it does occasionally happen. If it happens to you, don’t stress – We ALWAYS take care of our customers.
Thinking of making a purchase, but still have questions? Please send us a quick mail to firstname.lastname@example.org (co not com) and we’ll respond as quickly as we can. We’d love the opportunity to get you properly fitted with Happy Ears!